[Thang Long Industrial Park, HaNoi] IT HELPDESK (ERP)

Job Description

Understand the process, features and workflow of several modules on Bravo ERP (Sales, Procurement, Logistics, Warehouse, Production...). Organize training plan and guide other departments to implement.
Learn about the operating system: Operations, flows, operating rules.
Design instruction documents for each module and each feature according to the management plan. And directly train the departments.
Collect, learn about business and summary improvement requests from departments.
Handle daily system operation tasks: Answer questions, inquiries, arising requests and guide to handle incorrect operation cases when using Bravo ERP system.
Participate in system testing
Prepare reports as required and perform other tasks as assigned by the manager.

Requirements

University or bachelor’s degree in information technology, Computer Science, or a related field.
At least 1 year of experience related to ERP.
Have a systematic mindset.
Have experience working in multiple departments: Good communication and information transfer skills.
Have experience in project management, working in multiple departments is an advantage.
Have a learning spirit.
Have logical thinking and problem-solving skills.
Have a team spirit and positive thinking.
Understand SQL commands to retrieve data, handle errors when necessary.
Good command of written and spoken English.
Strong problem-solving skills.
Good analytical and interpersonal skills.
Positive Team work, Hard work, Able to work independently.

Benefits & Contact

Salary: negotiable
Annual leave according to regulations;
Holiday and paid leave according to company regulations (July 1, December 31 and 0.5 days before Lunar New Year holiday.
Social insurance during probation period,
Annual travel; 24/7 accident insurance; Health insurance (based on seniority and position);
Welfare regime: understanding, joy, ....
Lunar New Year bonus;
Annual salary adjustment.

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Email: katherine@hitsuji-vn.com
Phone: 0974 689 370

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