[KCN Nam Sơn - Hạp Lĩnh, Bắc Ninh hoặc Phạm Hùng, Hà Nội] KA OPERATIONS MAINTENANCE REPRESENTATIVE

Mô tả công việc

Công ty về dịch vụ vận chuyển của Trung Quốc
Địa điểm: KCN Nam Sơn - Hạp Lĩnh, Bắc Ninh hoặc Phạm Hùng, Hà Nội
Thời gian làm việc: 8h30 - 18h từ thứ Hai đến thứ Sáu, Thứ 7 làm online

Job Purpose: Ensure high-quality, dedicated customer service support for assigned key accounts, particularly in large projects, e-commerce, and warehousing sectors. Act as a key communication bridge between clients and internal departments to solve issues and optimize service performance.
1. Account Management

Serve as the main point of contact for assigned key accounts
Understand clients’ specific service processes and requirements
Handle inquiries, complaints, and requests in a timely and professional manner

2. Operation Follow-up

Monitor delivery status, order processing, stock levels, etc
Coordinate with internal teams such as warehouse, operations, IT, and finance
Detect and prevent operational risks in advance

3. Reporting & Analysis

Prepare regular performance reports (e.g., SLA, delivery success rate, complaints)
Analyze root causes of issues and recommend solutions

4. SLA Compliance

Ensure all services meet contractual SLA commitments
Support continuous improvement of service quality and processes

5. Customer Engagement

Attend regular service reviews and business meetings with clients
Support project launches and new service rollouts

Yêu cầu công việc

College degree or above in Logistics, Supply Chain, Business, or related fields
At least 1-2 years in customer service or logistics field
Experience with key accounts, e-commerce, or warehousing is preferred
Strong communication and problem-solving skills
Good teamwork and time management ability
Proficient in MS Office (Excel, Word, PP, Outlook, etc.)
Fluent in Chinese language (HSK4 above) and English is an advantage

Chế độ đãi ngộ

Salary: 20 Tr - 30 Tr VND
Competitive salary with performance bonuses
Opportunities to work with international key accounts
Professional training and career growth
Dynamic and supportive working environment
Social and health insurance policy
Coaching & Feedback culture allows you to advance further in short-term and long term development goals
Work in a pleasant and dynamic environment at our modern office
Flexible days off.
One hour break within an eight-hour workday
Multifarious engagement activities under our Health & Well-being program
Regular team-building activities.
Birthday gift

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Email: cv@hitsuji-vn.com

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