[BA ĐÌNH, HÀ NỘI] IT HELP DESK & SYSTEM ENGINEER

Job Description

Support End-User to troubleshoot defection (Windows OS, Office 365, mobile devices, computer networks, ...), record and resolve issues from end-users through the ticket system.
Remote support: Aid users remotely through phone, chat, or remote desktop tools.
Set up & Maintain IT equipment for users (Desktops, Laptops, Printers, Projectors, Video Conferences, Network Devices, Cable, Access Control, Face ID,...)
Training: Provide training and guidance to users on using IT resources effectively.
Manage IT Asset: Manage IT vendor; ensure IT asset and services readiness on employee onboarding day and revoke system access and services during offboarding;
Manage Network system - server: Maintain stable operation, network connection, and software inside and outside the office.
Security: Assist in ensuring the security of IT systems, data and comply with IT and information security policies and procedures.
Plan, research, and develop new IT services and solutions to enhance business efficiency. Collaborate with the Headquarters on global IT projects and initiatives.

Requirements

2-3 years of relevant IT experience.
Experience working in a third-party IT service provider or outsourcing environment is highly preferred.
Experience working in an English-speaking environment is preferred.
Ability to work independently and manage multiple tasks effectively.
Strong knowledge of Microsoft services, including Azure AD, Microsoft Exchange, and Intune.
Proficiency in Microsoft 365 applications and Android device management.
Knowledge of security solutions is an advantage.
Power BI, troubleshooting, and other skills.

Benefits & Contact

The salary range depends on the Candidate’s experience and capability
Bonus twice per year
Performance Appraisal twice/year
Social Insurance based on 100% basic salary
Extra Healthcare package
Company Retreat: once/year
Laptop, PC, Smartphone provided by the company
12 Annual leave per year and 3 Sick leave provided by the company

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Email: katherine@hitsuji-vn.com
Phone: 0974 689 370

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